Warranty Claim Submission

Please make sure you've reviewed our care guide and
warranty card if you haven't done so already.

Given that people usually sleep in the same area of the mattress every night, it is normal for the foams to compress more in that area, creating a body impression. Not only are body impressions normal, they are clinically proven to support proper spinal alignment and provide the pressure relief needed for a restful nights sleep. Many people will mistake their body impression for a defect, or sagging. Sagging occurs when the body impression exceeds 2" as a result of a defective innerspring or foundation. Sag

  1. Step 1

    Lay mattress flat. Preferably on the floor if possible.
  2. Step 2

    Place a yardstick or pull string tight across the impression(s). Usually this is the hip area. 1
  3. Step 3

    Using a ruler, measure the depth of the impression from the deepest part of the mattress surface to the edge of the yardstick/string. An image of this is required. 2
  4. Step 3 (continued)

    Measure from the center of the padded area of quilting, not the seams of the quilting threads, to ensure that measurements will be accurate. 3
  5. Step 4

    A close up image of the measuring tool is required. Tool
  6. Step 5

    Measure your box spring/foundation in the same manner listed above. An image of this is required. 5

Upload Images

Images other than the primary issue that must be included are:

  1. Full mattress

    Must show entire mattress. Mattress
  2. Bed frame

    Must show center support. Frame
  3. Law tag & store receipt

    Proof that customer is the original purchaser. Tag

It seems that you've selected "Sagging" as one of the problems you're experiencing with your mattress. Please review the instructions above for additional required images.

By checking the box below, you acknowledge that pictures must be included to demonstrate the claim you are submitting. Any submissions that do not include images to back up their claim may not be reviewed by our Warranty Department.