Warranty Claim Submission | Symbol Mattress

First Name

Last Name

Daytime Phone

Email Address

Address

City

State

Zip

Place of Purchase (Locate)

Is this your first warranty claim regarding this mattress/foundation?

Yes No

Have you contacted the store where you purchased the mattress/foundation?

Yes No

Is the bedding stained, soiled, or burned?

Yes No

Is the bedding supported by a bed frame?

Yes No

Was the item purchased as a set?

Yes No

How often do you rotate your mattress?

What problems are you experiencing with your mattress or foundation?

Sagging Squeaking Holes in fabric Other

What is sagging?

Given that people usually sleep in the same area of the mattress every night, it is normal for the foams to compress more in that area, creating a body impression. Not only are body impressions normal, they are clinically proven to support proper spinal alignment and provide the pressure relief needed for a restful nights sleep. Many people will mistake their body impression for a defect, or sagging. Sagging occurs when the body impression exceeds 2" as a result of a defective innerspring or foundation. Sag

How to measure body impressions

Step 1
Lay mattress flat. Preferably on the floor if possible.
Step 2
Place a yardstick or pull string tight across the impression(s). Usually this is the hip area.
Step 3
Using a ruler, measure the depth of the impression from the deepest part of the mattress surface to the edge of the yardstick/string. An image of this is required.
Step 3 (continued)
Measure from the center of the padded area of quilting, not the seams of the quilting threads, to ensure that measurements will be accurate.
Step 4
A close up image of the measuring tool is required.
Step 5
Measure your box spring/foundation in the same manner listed above. An image of this is required.

Please explain any further details about the problems you are experiencing with your Symbol mattress or foundation.

Upload Images

Images other than the primary issue that must be included are:

Full mattress
Must show entire mattress.
Bed frame
Must show center support.
Law tag & store receipt
Proof that customer is the original purchaser.

It seems that you've selected "Sagging" as one of the problems you're experiencing with your mattress. Please review the instructions above for additional required images.

By checking the box below, you acknowledge that pictures must be included to demonstrate the claim you are submitting. Any submissions that do not include images to back up their claim may not be reviewed by our Warranty Department.

Yes, I understand

Step 1

Step 2

Step 3

Step 3 (continued)

Step 4

Step 5

Full mattress

Bed frame

Law tag & store receipt